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CMS Detail
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top questions
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How will you dispatch my order ?
We use the finest international air couriers to ensure your order reaches you at your doorstep in the fastest possible time. Most orders are delivered within 72-96 working hours of dispatch; but these times may vary depending on where you are located and your local customs authority.
How long will it take for my order to reach meω
While most orders which are of standard free size (Size 38) and available in stock are processed and dispatched within 10 days of receipt of payment, please provide up to 6-8 weeks for processing your order. Because most items are handcrafted with extreme care using traditional techniques they may occasionally be in short supply. We will inform you immediately just in case we require more time for a particular item.
How do I check the status of my orderω
We use the finest air couriers to ensure that your order reaches you at your doorstep in the fastest possible time. On receiving your order, Bright will confirm the same with an e-mail and a unique order number. On the day we dispatch your order, we will confirm the same with yet another e-mail mentioning the airway bill number. The e-mail will also have an attached URL address which will take you directly to a web page where you can feed in your airway bill number and subsequently check the delivery status of your order online. At any point you are most welcome to e-mail us regarding queries related to your orders and Bright Emporium will try its best to keep you well informed and updated.
What do you charge for shipping and handlingω
All prices are inclusive of packing, shipping and handling. But do not include customs duty, if any, as applicable in your country.
Can we pay in any other currency besides US Dollarsω
No matter from which part of the world (except India) you place an order at www.brightemporium.com, the amount debited from your account will be in your local currency (approximately) equivalent to the US Dollar price of the item ordered. Please note that all currency conversions are estimated and the price that you see will be close to the actual price, but not necessarily the exact price of an item. The final price of an item is the INR value converted from the US$ price displayed on the site and is dependent on the exchange rate prevailing between the US$ and the Indian Rupee. This INR value is what is charged to the client, and is credited to Bright Emporium. Any difference between this amount and the amount on a client's credit card statement is attributed to bank charges/commission for currency conversion. Bright Emporium has no say or control in determining what these charges are and it is understood that the customer will bear these charges (if any).
Can i return an item ω
Keeping in mind the very basic nature of every Bright Emporium outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect customers ability to support Bright Emporium’s "no return no exchange” policy to help us deliver the very best and latest in Indian fashion. Kindly be informed that Bright Emporium will not be able to refund any online sales at www.brightemporium.com under any circumstances. Bright Emporium firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered. Bright Emporium trusts and has faith in its customers for making its online venture successful so that every year Bright Emporium can deliver and probably exceed customers expectations and beyond.
Is my personal information secureω
Bright Emporium believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on www.brightemporium.com. It is Bright Emporium's policy to never send / share private information, such as your credit card number, via e-mail. In fact, Bright Emporium recommends that you adopt this practice in all your Internet activities. brightemporium.com can only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology.
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